I spotted this notice board at the entrance of Parksons KLCC at the cosmetic floor. Unfortunately there is no one at the promotion booth. So out of curiosity I walked all the way in to their counter which is quite far inside to asked about the promotion brochure I took from the booth at the entrance about their facial package.
Quite a good promotion, if you asked me .
Apparently now , Kanebo Parksons have their own facial room and therapist to do treatments. In the past, they only offer complimentary facial to those who purchase Kanebo products and bring their own product for the facial service.
BAD EXPERIENCE : When I got to their counter there are two SA, I asked one of the two SA named Alice in shoulder length hair about the promotion outside. Then I asked her about the skincare travel set which was stated on the notice board they display outside. She straight away told me that I must buy to get it. Then I told her that according to the board, one can get skincare travel set upon consultation. Then she looked so angry and reluctant. So I said is okay if you can't give it. And she replied in a very rude voice that you must fill up the forms to get it and put the form on the table!
I was shocked because all these while I been using Kanebo service all their SA (not just SA, their manager and the Taiwanese lady who owns Kanebo Malaysia) are very polite and well-mannared, which explained I always go back for their facial and body treatment service.
So I sat down and filled up the form and asked if I buy facial package in with my Parksons and still entitle to the 5% rebate. She said she don't know. Then I asked are you new here (assuming if she is then is fine) , but she did not answer. And she don't even bother to call Parksons to help me to check. Because if true enough I could get Parksons 5% rebate, then it is very good deal because assuming my facial package is RM1k, I can get cash rebate of RM50 which is quite a lot!
So I asked her do I need to fill up the form since I am already their Kanebo's member for facial and body treatment. Then she questioned me why haven't I try buy and use this skincare range before since I'm their facial customer!
Well, she has no right to question me what brands of skincare I use.
It doesn't mean that if I only go for a particular brand facial, I must use their skincare range! And as you girls know me here, am crazy of Kanebo because of Lunasol! And I'm their member for this very reason.
Anyway when I first started signing up Kanebo facial earlier this year due to persuasion of my SA in Isetan to try. Initially I signed up for their Revitalising Facial Treatment but now I went for their Impress Total Rejuvenating Treatment after I found out I like their lympahtic massage method. And both range do not use Blanchir's product. And the only Blanchir's range product I have at home is their night cream which I bought few months ago. So I thought this is a good opportunity to try out their others products in this range.
So unwillingly she took out this travel set from the cupboard and started saying this is a cleansing cream.. and etc.. and stop shortly after I finished filling up the form. And when I asked enquire cleansing cream... (as I have not try cleansing in cream type before) , she did not bother to answer me and roll her eyes looking at her colleague!!
So fine, I walked away with this set with a very huge disappointed over her service. And guess what , she was mumbling and saying something about me as I was walking out of the counter. That is the final draw. This is not the way how you treat any customer! This is totally unacceptable and I am not going back there ever! I think I am happy to stick with Kanebo Isetan SA (Emily and Lisa), which I always recommend to my friends
And to those who are thinking to go get the skincare trial set to try, I'll say Good Luck to you !
Later actually I found out from Parksons that even for facial package, I could still entitle to get 5% cash rebate! But too bad, am not going back there anymore.
p/s: And I was actually very moody yesterday and thought of window shopping to chill myself...and Thank you to Alice she made it worst!
